We want you to be completely happy with your order. If for any reason you are not satisfied, you can return any item within 14 days of receipt as long as it is unused and in its original packaging.
We will gladly exchange the item for a replacement or make a refund back to your Pay Pal account through which you made your original purchase. We are not able to refund any postage charges and you will be charged for sending any exchange items by post. Personalised products are considered a final sale and cannot be returned, exchanged or refunded.
You have a right to cancel your order within seven working days of receiving your purchase. This period begins the day after you receive the items from us. Notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item.
Should you wish to return an item, after notifying us of your wish to return, ensure you enclose the order slip included with your delivery note in the original order.
Make sure your items are securely wrapped and send your return to:
Dragonfly and Blossom
Parcels are returned at your own cost, and we strongly recommend you obtain proof of postage as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.